FAQ

WASHING / CARE INSTRUCTIONS- GARMENTS 

• We recommend hand washing all items and hang drying them - if you do decide to machine wash turn garment inside out and wash on delicates in cold water when necessary , DO NOT TUMBLE DRY 
• Please be aware that washing machines may effect the finish on hardware, leather and fabrics which is why we don't recommend it 
• items with leather details please ensure to lay leather areas flat as the leather will form to the shape it dries in 
• Washing may result in changes to the colour and tone of fabrics 

• If you wish to exchange or return an item please contact us via email  within 7 days of receiving your order with a brief  explanation of the issue . We will review each request and provide necessary information if the exchange/return is approved.

• For size exchanges the cost of the return and exchange shipping will be invoiced separately to the customer 

• Some items are not eligible for return / exchange and include 
• Made to order items 
• If the item has been worn or washed 
• Requests made after 7 days of receiving the order 
• Sale / discounted items 
• Items that were damaged after being received 
• General wear and tear 

• Orders are shipped within 10 business days. 
• Made to order items are shipped within 6 weeks depending on requirements. 
• Tracking information will be forwarded to the email address used to place the order,
• Import tax requirements are the customers responsibility and failure to pay them promptly may result in delays of your order. 

• To extend the life of your boots we recommend cleaning and conditioning them as needed depending on your use 

CLEANING

• Use warm water and a brush to remove dirt from footwear. Dry with a cloth and let the leather dry 

CONDITIONING

• Apply a light, even coat of mink oil or leather conditioner to leather with fingers, cloth, or sponge until absorbed . Proper conditioning keeps leather healthy and extends the life of footwear.